Your source for all terms, policies, and legal information that keep Looma safe and transparent.
Welcome to Looma. These Terms and Conditions ("Terms") govern your access to and use of the Looma platform, website, and mobile applications (collectively, "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.
You must be at least 12 years old to use Looma. Users under the age of 16 are required to obtain verifiable parental or guardian consent before accessing the platform. By using Looma, you represent and warrant that you meet these age requirements and that any information you provide, including your age, is accurate and complete.
Looma operates a tiered access model based on age. The features and content available to you are determined by your verified age tier. Misrepresenting your age to access features or content outside your permitted tier is a violation of these Terms and may result in immediate account termination.
You are solely responsible for the content you post and your interactions with others on Looma. You agree not to use Looma for any unlawful purpose, to violate any rights of others, or to engage in harassment, spam, or harmful conduct.
You retain ownership of any content you create or share on Looma. By posting content, you grant Looma a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute your content solely in connection with operating and promoting the Services.
Looma reserves the right to suspend or terminate your account at any time, without notice, if we believe you have violated these Terms or engaged in conduct that harms the community or the integrity of the Services.
We may modify these Terms from time to time. If changes are material, we will notify you by posting the updated Terms on our website or through the app. Your continued use of the Services after such changes constitutes acceptance of the revised Terms.
The Services are provided "as is" and "as available" without warranties of any kind. Looma disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.
To the maximum extent permitted by law, Looma and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the Services.
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Looma operates, without regard to its conflict of law principles.
If you have any questions about these Terms, please contact us at legal@looma.social.
Looma is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our Services.
We may collect personal data such as your name, email address, phone number, and location, as well as content you upload, messages you send, and technical data such as device information and IP address.
Your data is used to provide and improve the Services, facilitate communication, ensure user safety, and personalize your experience. We may also use anonymized data for analytics and product development.
We do not sell your personal data. We may share information with trusted service providers who support our platform, or when legally required by law enforcement or regulatory authorities.
We retain your information as long as necessary to provide the Services and as required by law. You may request deletion of your data by contacting us, subject to certain limitations.
We take reasonable steps to protect your data using industry-standard encryption and security practices. However, no system is completely secure, and we cannot guarantee absolute protection.
You have the right to access, correct, or delete your personal data. You may also object to or restrict certain data uses, and withdraw consent where applicable by law.
Looma does not knowingly collect information from children under the age of 12. If we learn we have done so, we will take immediate steps to delete such information and disable the associated account.
For users between the ages of 12 and 15, we apply strict data minimization principles. We collect only the data necessary to operate the platform safely for that age group. We do not collect precise location data, do not serve behaviorally targeted advertising, and do not share data with third parties for marketing purposes for these users.
Users aged 13 to 15 require verifiable parental or guardian consent before account activation. A consent request is sent to the parent or guardian email provided at registration. Accounts where consent is not granted within 7 days are automatically disabled. Parents and guardians may withdraw consent at any time by contacting us at privacy@looma.social, which will result in the account being disabled and the minor's data being queued for deletion.
Minors and their parents or guardians have the right to access, correct, or request deletion of the minor's personal data at any time. Requests should be directed to privacy@looma.social.
Looma does not store age verification signals received from device operating-system platforms. When an age signal is received from Apple App Store or Google Play, it is used immediately to determine the user's safety tier. Only the resulting tier assignment, verification source, and verification status are stored — not the underlying signal data. Raw age signals are never persisted.
For users verified through credit card validation, Looma stores only the verification status. Card data is processed entirely by Stripe. Looma does not store card numbers, expiry dates, or any payment instrument details.
For users verified through community vouching, Looma stores the vouch relationship record (voucher account reference, declared relationship context, and timestamp). No identity documents are collected or stored as part of the vouching process.
For users verified through identity verification, Looma stores only the resulting verification status. Identity document data is processed by the identity verification provider. Looma does not store document images, document numbers, or biometric data.
Where an operating-system age signal is unavailable for any reason — platform, region, or otherwise — users are placed in Unverified status by default. Full platform access is only granted through independent verification. Signal unavailability cannot result in elevated access under any circumstances.
In all cases, Looma stores the minimum data necessary to maintain accurate safety tier assignment and nothing more. Users may contact privacy@looma.social to request confirmation of what age-related data is held against their account.
We may update this Privacy Policy periodically. We will notify users of significant changes by updating the policy on our website and noting the effective date.
For questions about this Privacy Policy or your data, please contact us at privacy@looma.social.
The Looma User Policy is designed to promote respectful and constructive interactions while protecting users and communities. By using Looma, you agree to adhere to the following guidelines and responsibilities.
You agree to use Looma only for lawful purposes and in a way that does not infringe upon the rights or restrict the use of others. Harassment, hate speech, impersonation, and the spread of misinformation are strictly prohibited.
Users must follow Looma's community guidelines, which are intended to foster healthy, inclusive, and respectful environments. Content or behavior that violates these standards may be moderated or removed.
Prohibited activities include spamming, exploiting security vulnerabilities, reverse engineering our platform, distributing malicious software, or engaging in any conduct that could harm the platform or its users.
While users retain ownership of their content, Looma may moderate or remove posts that violate this policy. Content must not include illegal material, violent threats, or sexually explicit content.
We encourage users to report inappropriate behavior or content. Looma reviews reports promptly and takes appropriate action, which may include warnings, content removal, or account suspension.
Users are responsible for maintaining the confidentiality of their login credentials. You agree to notify Looma immediately of any unauthorized use of your account or suspected breach of security.
Violations of this policy may result in suspension or termination of your account. We reserve the right to investigate and take legal action against conduct that violates these rules or the law.
To report abuse or violations of this User Policy, contact us at safety@looma.social.
All content and materials on Looma, including text, graphics, logos, icons, images, audio clips, video, and software, are the property of Looma or its content suppliers and are protected by international copyright laws.
Looma and its licensors retain all intellectual property rights in the platform. Users may not copy, reproduce, modify, distribute, or create derivative works from any part of the platform without express written permission.
Users retain ownership of their original content posted to Looma. By sharing content on the platform, you grant Looma a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display the content solely to provide and promote the Services.
Looma respects the intellectual property rights of others and expects its users to do the same. If you believe your work has been used in a way that constitutes copyright infringement, please contact us with the necessary details.
To report copyright violations, email legal@looma.social with a detailed description of the copyrighted work and the alleged infringing content. We will review and respond promptly in accordance with applicable law.
This section explains how user accounts and billing-related services operate on Looma, including subscriptions, payments, and refunds where applicable.
To access certain features, users must create an account using accurate and complete information. You are responsible for keeping your credentials secure and for all activities under your account.
Some Looma features may be offered as premium subscriptions. These services are billed on a recurring basis and will renew automatically unless canceled before the end of the billing cycle.
Payments are securely processed through our authorized third-party providers. Looma does not store complete payment details on our servers.
Refund requests are handled on a case-by-case basis. To request a refund, contact billing@looma.social with the transaction details and reason for your request.
You may close your account at any time through your settings. Looma may suspend or terminate your account for violations of our terms or suspected fraud without prior notice.
We reserve the right to modify pricing or billing practices. If changes occur, we will notify affected users in advance through email or in-app notifications.
Looma maintains a strict Zero Tolerance Policy regarding abuse, discrimination, threats, and any form of harmful or illegal behavior on our platform. We are committed to providing a safe and respectful environment for all users.
This includes, but is not limited to:
Violations of this policy will result in immediate account suspension or permanent ban. We cooperate fully with law enforcement when required and report serious infractions as necessary.
If you witness or experience any violations of this policy, report them through the in-app reporting tools or by emailing safety@looma.social. All reports are taken seriously and investigated promptly.
Looma is committed to protecting minors online and upholding the highest standards of child safety. We maintain a strict zero-tolerance policy toward child sexual abuse material (CSAM), exploitation, or any behavior that endangers young users.
We do not permit any content, communication, or activity that exploits or endangers children. Violations will result in immediate removal and reporting to relevant law enforcement or child protection agencies.
Looma is intended for users aged 12 and older. Accounts belonging to children under 12 are blocked at the point of registration and removed immediately if identified. Users who are blocked due to age restrictions cannot create new accounts while the restriction is in effect.
Looma operates a tiered safety model. Features such as direct messaging, calling, and access to certain content categories are restricted based on a user's verified age. Users aged 12 to 15 have the most restricted access. Users aged 16 to 17 have supervised or independent minor access. Full platform features are available only to verified adults aged 18 and over. For a full breakdown of what each tier can access, see Section 9.
We use AI moderation tools, image scanning, and human review to detect and remove harmful or exploitative content. All text content is screened in real time before publication or delivery. Our systems prioritize protection of vulnerable users and flag violations for immediate action.
If you encounter any content or behavior that puts a child at risk, report it using the in-app tools or email safety@looma.social. Our designated child safety contact is childsafety@looma.social. All reports are taken seriously and handled confidentially.
Looma takes its obligations regarding minors seriously under the EU General Data Protection Regulation (GDPR), the Digital Services Act (DSA), applicable US state legislation including Texas SB 2420, and equivalent child protection legislation in other jurisdictions. This section explains how we verify age, obtain parental consent, and enforce access restrictions by age tier.
Looma uses a layered verification system. No single method is required to succeed, but full adult-tier access requires at least one of the four independent verification methods to be completed. Self-declaration alone is never sufficient for full access.
Operating-System Age Signal (Primary). Where available, Looma reads age data from the user's Apple App Store or Google Play account. These platform signals are treated as the highest-confidence verification source and are the primary method used wherever they are available.
Credit Card Validation. Where OS signals are unavailable, adults may verify through a Stripe-processed payment-method check. A $0 authorization or refundable hold confirms the user controls a working adult payment method. Looma stores only the resulting verification status. Card data is processed by Stripe and never stored by Looma.
QR Proximity Vouching. Adults without a card may be verified through in-person community vouching. The user generates a one-time QR code protected by screen security. A verified adult scans it in person and completes a structured declaration of their relationship to the user. One vouch from an identity-verified user, or three vouches from card-verified users, grants full verification. Users verified through vouching cannot themselves vouch for others.
Identity Verification. Users may complete identity verification through Looma's verification provider for the highest-trust pathway. Looma stores only the resulting verification status. Document data and biometric data are processed by the verification provider and are never stored by Looma.
Where no verification method can be completed, for any reason on any platform or in any region, the user is placed in Unverified status. Unverified accounts may browse public feeds in read-only mode but cannot follow, message, create content, participate in communities, or access governance functions. This is the default fail-safe state. Signal unavailability never results in elevated access.
Access to features on Looma is governed by the following age tiers:
In accordance with GDPR Article 8 and equivalent legislation, users under the age of 16 require verifiable parental or guardian consent to use Looma. During registration, users under 16 are required to provide a parent or guardian email address. Looma sends a consent request to that email containing a time-limited verification link.
Accounts remain inactive until consent is granted. If consent is not provided within 7 days, the consent token expires and the account is automatically disabled. Parental consent can be withdrawn at any time by contacting privacy@looma.social. Upon withdrawal, the minor's account is disabled and their personal data is queued for deletion in accordance with our data retention policy.
Looma records the tier assignment, verification source, and verification status for each account. Raw verification data is never stored. The trust level applied to each source is as follows:
Looma periodically re-checks age signals from the device platform. If a re-check returns a result inconsistent with the user's stored age tier, the account may be flagged for review and access may be temporarily restricted pending resolution.
Verification is treated as an ongoing process, not a one-time event. Every profile, conversation, and community member list includes a dedicated "Report as Minor" option, separate from content reports. Any user may flag an account they believe belongs to someone under 18.
When an account is flagged, it is immediately downgraded to Unverified status and the account holder receives a re-verification prompt within 24 hours. Successful re-verification restores access. Failure to re-verify within 7 days results in account closure or routing to the parent sub-profile pathway. Reports are handled confidentially and the reporting user's identity is not disclosed to the reported party.
Looma enforces mandatory usage limits and forced break intervals for all minor users. These limits are applied automatically based on the user's age tier and cannot be disabled by the user. The limits are designed to comply with emerging regulatory requirements around addictive design and screen time for minors.
For any questions regarding parental consent, age verification, or the rights of minors on Looma, please contact us at privacy@looma.social or our designated child safety contact at childsafety@looma.social.
Looma is built on authentic human connection. To protect the integrity and trust of our community, the posting or sharing of AI-generated content is strictly prohibited across all areas of the platform. This policy applies to all users, all account types, and all content formats.
The following types of AI-generated content are explicitly banned on Looma:
Looma's mission is rooted in real relationships, between friends, within communities, and between donors and people in need through Looma Gives. AI-generated content undermines the authenticity that makes those relationships meaningful. It erodes trust, distorts community dynamics, and creates an uneven experience where synthetic content competes with genuine human expression. This policy exists to keep Looma a space where every voice is real.
Looma uses a combination of automated detection, community reporting, and human moderation to identify AI-generated content. Enforcement actions are applied based on the severity and frequency of violations:
Looma reserves the right to escalate cases involving AI-generated content that violates applicable law, including laws governing non-consensual intimate imagery, defamation, or fraud, to relevant law enforcement or regulatory authorities.
The limited use of AI tools for personal productivity, such as spell-checking, grammar correction, or translation, is not prohibited, provided the final content genuinely reflects your own ideas and voice. If you use AI assistance to draft content that you then substantially rewrite and personalize, that use falls outside this policy's prohibition. However, content that is primarily AI-generated remains prohibited regardless of how it is framed or disclosed.
If you share content that incorporates AI tools in a transparent, clearly disclosed, and non-deceptive way, for example, a post explicitly discussing your use of an AI tool as the subject of the post, Looma may use discretion in determining whether such content is consistent with the spirit of this policy.
If you encounter content you believe has been generated by AI in violation of this policy, use the in-app report function on the relevant post or profile and select "Inauthentic or AI-generated content." You may also report violations directly by emailing safety@looma.social with a link to the content and a brief description of your concern. All reports are reviewed by our moderation team.