Your source for all terms, policies, and legal information that keep Looma safe and transparent.
Welcome to Looma. These Terms and Conditions ("Terms") govern your access to and use of the Looma platform, website, and mobile applications (collectively, "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.
You must be at least 18 years old to create a Looma account. Account creation requires adulthood to be declared or verified; if a person indicates they are under 18 during onboarding, account creation does not proceed. Children and adolescents do not create their own accounts. Instead, a verified adult may add a minor as a sub-profile under their own account, subject to the controls described in Section 9.
By creating an account, you represent and warrant that you are at least 18 years old and that any information you provide, including your age, is accurate and complete.
Looma operates a tiered access model based on age. The features and content available to a profile are determined by its age tier. Misrepresenting age — your own, or that of a sub-profile you create — to access features or content outside the permitted tier is a violation of these Terms and may result in immediate account termination.
You are solely responsible for the content you post and your interactions with others on Looma. You agree not to use Looma for any unlawful purpose, to violate any rights of others, or to engage in harassment, spam, or harmful conduct.
You retain ownership of any content you create or share on Looma. By posting content, you grant Looma a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute your content solely in connection with operating and promoting the Services.
Looma reserves the right to suspend or terminate your account at any time, without notice, if we believe you have violated these Terms or engaged in conduct that harms the community or the integrity of the Services.
We may modify these Terms from time to time. If changes are material, we will notify you by posting the updated Terms on our website or through the app. Your continued use of the Services after such changes constitutes acceptance of the revised Terms.
The Services are provided "as is" and "as available" without warranties of any kind. Looma disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.
To the maximum extent permitted by law, Looma and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the Services.
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Looma operates, without regard to its conflict of law principles.
Except where prohibited by law, you and Looma agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services will be resolved through binding individual arbitration, rather than in court, except that either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property or confidentiality rights.
You and Looma each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
If you do not want to be bound by this arbitration agreement, you must notify Looma in writing at legal@looma.social within 30 days of the date you first agree to these Terms. Your opt-out notice must include your name, the email address associated with your account, and a clear statement that you decline to participate in arbitration. Opting out of arbitration does not affect any other part of these Terms.
This section does not apply to a claim brought on behalf of a minor for harm arising from their use of the Services as a sub-profile, where applicable law does not permit such a claim to be subject to an arbitration agreement entered into by the verified adult who created the sub-profile.
You agree to indemnify, defend, and hold harmless Looma, its officers, employees, and affiliates from and against any claims, damages, liabilities, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Services, your content, or your violation of these Terms or applicable law, including claims brought by third parties.
Where a claim arises from a minor's use of a sub-profile, this indemnification obligation is owed by the verified adult who created and controls that sub-profile, not by the minor.
Looma Community and related features are built around real-world connection, including QR-based proximity vouching and organized community gatherings. Looma applies the identity and safety verification described in Section 9, but does not conduct background checks on individual users and cannot guarantee the conduct, intentions, or safety of any user you interact with, online or in person.
You are solely responsible for exercising sound judgment in deciding whether, when, and how to meet another user in person. You assume all risk associated with any in-person interaction arranged through Looma, and Looma is not liable for any injury, loss, or harm arising from it.
If you access Looma through the Apple App Store or Google Play, your use is also subject to that store's own terms of service. For users on iOS, you acknowledge that this agreement is between you and Looma alone, not Apple, and that Apple has no obligation to provide maintenance or support for the Services. Apple is not responsible for any claims by you or a third party relating to the Services, including product liability claims, claims that the Services fail to meet an applicable legal or regulatory requirement, and claims arising from consumer protection or similar legislation. Should the Services fail to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the Services to you; Apple has no other warranty obligation with respect to the Services. Apple is a third-party beneficiary of this section and, upon your acceptance of these Terms, has the right to enforce them against you.
Looma is not liable for any delay or failure to perform arising from causes outside our reasonable control, including natural disasters, acts of government, internet or infrastructure outages, labor disputes, or interruptions caused by third-party providers such as Stripe or app store platforms.
If any provision of these Terms is found unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Looma's failure to enforce any right or provision of these Terms is not a waiver of that right or provision. Any waiver is only effective if made in writing and signed by an authorized representative of Looma.
If you have any questions about these Terms, please contact us at legal@looma.social.
Looma is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our Services.
We may collect personal data such as your email address, phone number, and location, as well as content you upload, messages you send, and technical data such as device information and IP address.
Name is optional. Adult account holders may choose to add any name to their profile, so that friends can find them through search, as described in Section 2.11. You are not required to provide your legal name, and account creation does not require this field to be completed. Minor sub-profiles do not have a name field of their own; the verified adult who creates a sub-profile chooses whatever name or nickname is displayed for it.
Your data is used to provide and improve the Services, facilitate communication, ensure user safety, and personalize your experience. We may also use anonymized data for analytics and product development.
Looma uses automated, AI-based systems, alongside human review, to screen text, images, and video for safety and policy violations. All text content is screened in real time before publication or delivery, and image and video content is scanned to detect harmful or exploitative material. This processing is a safety function, not an advertising or profiling function: content screened by these systems is not used to build advertising profiles or shared with third parties for marketing purposes.
Enforcement decisions arising from moderation, such as content removal or account suspension, may be flagged by automated systems in the first instance but are subject to human review as described in Sections 8 and 10. If you believe an enforcement action was taken in error, you may contact safety@looma.social to request review.
Where you choose to add a location to a post, that location is used only to display alongside your content as you have written it and is not used for advertising, tracking, or any purpose beyond that post.
Looma uses AdMob to serve ads. For verified adult (18+) profiles, ads may be personalized based on device identifiers, subject to your device's tracking permission settings. For all other safety tiers, and whenever a device's tracking permission is not granted, ads are served on a non-personalized basis. AdMob does not receive or use device location data through Looma.
We do not sell your personal data. We may share information with trusted service providers who support our platform, or when legally required by law enforcement or regulatory authorities.
We retain your information as long as necessary to provide the Services and as required by law. You may request deletion of your data by contacting us, subject to certain limitations.
We take reasonable steps to protect your data using industry-standard encryption and security practices. However, no system is completely secure, and we cannot guarantee absolute protection.
You have the right to access, correct, or delete your personal data. You may also object to or restrict certain data uses, and withdraw consent where applicable by law.
Looma does not knowingly allow children under the age of 13 on the platform in any form. Sub-profiles indicating an age under 13 are not permitted, and if we learn one exists we take immediate steps to delete the associated data and disable the sub-profile.
Minors are present on Looma only as sub-profiles created and controlled by a verified adult. Because a minor does not create their own account, the responsible adult provides and manages the limited information associated with the sub-profile. For minor sub-profiles we apply strict data minimization: we collect only the data necessary to operate the platform safely for that age tier. We do not collect precise location data, do not serve behaviorally targeted advertising, and do not share data with third parties for marketing purposes for these users.
The verified adult who creates a sub-profile provides and consents to the processing of that minor's information at the time of creation, and exercises ongoing control over the sub-profile through their account, including PIN-gated profile switching. A parent or guardian may remove a sub-profile at any time, or contact us at privacy@looma.social, which will result in the sub-profile being disabled and the minor's data queued for deletion.
Minors and their parents or guardians have the right to access, correct, or request deletion of the minor's personal data at any time. Requests should be directed to privacy@looma.social.
Looma does not store age verification signals received from device operating-system platforms. When an age signal is received from Apple App Store or Google Play, it is used immediately to determine the user's safety tier. Only the resulting tier assignment, verification source, and verification status are stored — not the underlying signal data. Raw age signals are never persisted.
For users verified through credit card validation, Looma stores only the verification status. Card data is processed entirely by Stripe. Looma does not store card numbers, expiry dates, or any payment instrument details.
For users verified through community vouching, Looma stores the vouch relationship record (voucher account reference, declared relationship context, and timestamp). No identity documents are collected or stored as part of the vouching process.
For users verified through identity verification, Looma stores only the resulting verification status. Identity document data is processed by the identity verification provider. Looma does not store document images, document numbers, or biometric data.
Where an operating-system age signal is unavailable for any reason — platform, region, or otherwise — users are placed in Unverified status by default. Full platform access is only granted through independent verification. Signal unavailability cannot result in elevated access under any circumstances.
In all cases, Looma stores the minimum data necessary to maintain accurate safety tier assignment and nothing more. Users may contact privacy@looma.social to request confirmation of what age-related data is held against their account.
Looma allows adult account holders to search for other adult account holders by name, so that they can find and connect with people they know. This is the sole purpose for which the optional name field described in Section 2.1 is used.
Adult-to-minor search is not possible under any circumstance. An adult account can never search for, discover, or be shown a minor sub-profile, regardless of whether a name is known. Search results available to adult accounts are limited exclusively to other adult accounts.
Minor sub-profiles may search for and find other minor sub-profiles by the name or nickname their parent or guardian has assigned. Search does not disclose the identity of the searching party to the profile that was found, and no notification is sent as a result of a search.
A search result, on its own, grants no ability to contact, message, or follow another user. Where a minor sub-profile receives a follow request, that request cannot be accepted without the PIN of the verified adult who controls the sub-profile, as described in Section 9.3. The lowest age tiers have no communication features available regardless of search or follow status.
Communities, organizations, and merchants on Looma may add a shop, fundraiser, or charity. Each is a separate, optional feature, an organization may have any combination of them, or none. Before any of these is created, the community, organization, or merchant it belongs to must already exist, and before it is shown to other users, the account holder must submit real-world business information, which is reviewed and approved by Looma staff. This review is performed by a human, not an automated system, as an additional safeguard for the people who will use it.
To secure this feature set, Looma maintains limited, scoped security records: a record of the approval decision for each shop, fundraiser, or charity (including who reviewed it and when); a record of who has edit access to a given shop, fundraiser, or charity, based on ownership; and login activity (successful and failed sign-in attempts) for accounts that own or administer one of these entities. These records exist to secure the account and the approval process, not to observe user behavior, and are separate from the general no-activity-logging approach described elsewhere in this Privacy Policy. They do not apply to messaging, browsing, or any other general use of Looma.
Payment processing for shops, fundraisers, and charities is handled entirely by Stripe. Looma does not store card numbers, expiry dates, or other payment instrument details, as described in Section 2.10. Looma retains only a reference record of each transaction (amount, timestamp, associated shop, fundraiser, or charity, and status) for reconciliation and to confirm funds reach the intended organization.
We may update this Privacy Policy periodically. We will notify users of significant changes by updating the policy on our website and noting the effective date.
For questions about this Privacy Policy or your data, please contact us at privacy@looma.social.
The Looma User Policy is designed to promote respectful and constructive interactions while protecting users and communities. By using Looma, you agree to adhere to the following guidelines and responsibilities.
You agree to use Looma only for lawful purposes and in a way that does not infringe upon the rights or restrict the use of others. Harassment, hate speech, impersonation, and the spread of misinformation are strictly prohibited.
Users must follow Looma's community guidelines, which are intended to foster healthy, inclusive, and respectful environments. Content or behavior that violates these standards may be moderated or removed.
Prohibited activities include spamming, exploiting security vulnerabilities, reverse engineering our platform, distributing malicious software, or engaging in any conduct that could harm the platform or its users.
While users retain ownership of their content, Looma may moderate or remove posts that violate this policy. Content must not include illegal material, violent threats, or sexually explicit content.
We encourage users to report inappropriate behavior or content. Looma reviews reports promptly and takes appropriate action, which may include warnings, content removal, or account suspension.
Users are responsible for maintaining the confidentiality of their login credentials. You agree to notify Looma immediately of any unauthorized use of your account or suspected breach of security.
Violations of this policy may result in suspension or termination of your account. We reserve the right to investigate and take legal action against conduct that violates these rules or the law.
To report abuse or violations of this User Policy, contact us at safety@looma.social.
All content and materials on Looma, including text, graphics, logos, icons, images, audio clips, video, and software, are the property of Looma or its content suppliers and are protected by international copyright laws.
Looma and its licensors retain all intellectual property rights in the platform. Users may not copy, reproduce, modify, distribute, or create derivative works from any part of the platform without express written permission.
Users retain ownership of their original content posted to Looma. By sharing content on the platform, you grant Looma a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display the content solely to provide and promote the Services.
Looma respects the intellectual property rights of others and expects its users to do the same. Looma responds to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act ("DMCA") and other applicable law.
Looma has designated an agent to receive notifications of claimed copyright infringement, registered with the U.S. Copyright Office in accordance with 17 U.S.C. § 512(c). Notices of claimed infringement should be sent to our Designated Agent at:
Marc Lachance
17110341 Canada Inc. (Looma)
100 Main St E 202 #3111
Hamilton, ON L8N 3W4
Canada
Phone: 289-266-4321
Email: marc@looma.social
To be effective, a notification of claimed infringement must be provided in writing to our Designated Agent and must include substantially the following:
Upon receipt of a valid notice, Looma will remove or disable access to the identified material and will notify the user who posted it.
A user whose content was removed in response to a takedown notice may submit a counter-notification to our Designated Agent if they believe the material was removed as a result of mistake or misidentification. A valid counter-notification must include substantially the following:
Upon receipt of a valid counter-notification, Looma will forward it to the original complainant. Unless the complainant notifies Looma that they have filed a court action seeking to restrain the user from engaging in the infringing activity, Looma may restore the removed material within 10 to 14 business days of receiving the counter-notification, as required by law.
Looma will, in appropriate circumstances, terminate the accounts of users who are determined to be repeat infringers of the intellectual property rights of others.
For copyright matters, contact our Designated Agent at marc@looma.social. For general intellectual property questions, contact legal@looma.social.
This section explains how user accounts and billing-related services operate on Looma, including subscriptions, payments, and refunds where applicable.
To access certain features, users must create an account using accurate and complete information. You are responsible for keeping your credentials secure and for all activities under your account.
Some Looma features may be offered as premium subscriptions. These services are billed on a recurring basis and will renew automatically unless canceled before the end of the billing cycle.
Payments are securely processed through our authorized third-party providers. Looma does not store complete payment details on our servers.
This section describes how payments work for Looma's commerce features: shops, fundraisers, and charity drives (each referred to below as an "arm"). A buyer is a person who pays for goods, fundraiser items, or charity contributions through Looma checkout. A host is the organization or community that owns a shop, fundraiser, or charity arm and receives sale proceeds on a Stripe Connect account. Looma provides checkout, order tooling, and Connect onboarding, and collects a platform commission on eligible sales. Stripe is the third-party payment processor and handles card charges, Connect accounts, identity verification, bank payouts, disputes, and its own processing fees under Stripe's own terms and pricing.
A cart may include items from more than one host — shops, fundraisers, and charity arms from different organizations or communities can sit in the same cart together. However, checkout currently requires that the items being paid for resolve to a single host payee. If a buyer's selection spans more than one host, checkout will ask the buyer to deselect the other host's items or check out separately. Multiple arms belonging to the same host (for example, one organization's shop and fundraiser) may be checked out together as a single payee.
Once a single-payee checkout is confirmed, Looma creates one payment charge directly on that host's own Stripe Connect account for the merchandise or donation subtotal across the selected arms, plus any applicable tax and shipping. Looma then applies its platform commission as an application fee on that charge. Funds settle to the host's Connect balance net of Stripe's processing fee and Looma's commission; Looma does not add a separate surcharge line to the buyer's price for its commission.
On new host Connect accounts, Stripe's card processing fee is paid from the sale (deducted from the host's net), and Looma retains only its platform commission described in Section 6.6. Some older host accounts may have been set up under a different fee arrangement in which Stripe processing was billed to Looma instead of the host; the fee arrangement is fixed at the time a host's account is created and cannot be changed afterward for that account.
Looma's commission is calculated per arm, on that arm's merchandise or donation subtotal only — it does not apply to tax or shipping. Where a checkout includes more than one arm belonging to the same host, each arm's fee is calculated separately and summed into the single charge. If a coupon or discount is applied, it is scoped to the arm it was issued for (a shop coupon reduces that shop's fee base only, not the whole checkout), and the commission is reduced proportionally to the discounted subtotal. The commission rate depends on the fee profile assigned to the arm by Looma; hosts cannot self-select their fee profile.
Card processing fees are set and charged by Stripe, not by Looma, based on the connected account's country and the payment method used. On new host accounts, this fee is typically paid from the sale itself (deducted from the host's net proceeds). Actual Stripe fees vary by card brand, whether the card is domestic or international, currency conversion, and other factors Stripe controls. Any Stripe rate shown in-app is an estimate for host transparency only and is not a contractual Stripe price. Cards not issued in the host's domestic country may incur higher Stripe processing fees, which are paid from the sale and do not change the price shown to the buyer.
In addition to the per-charge card processing fee described in Section 6.7, Stripe separately charges fees tied to operating and paying out a connected account. These are billed by Stripe based on account and payout activity, are distinct from Looma's commission in Section 6.6, and apply when a bank payout is actually sent rather than at the time of the original charge:
Together, a host's proceeds are reduced at two separate points: at the time of the charge (Stripe's card processing fee, Looma's commission, and, where enabled, the Stripe Tax calculation fee described in Section 6.9), and again when a bank payout runs (Stripe's payout fee, and the monthly active-account fee in months a payout is sent). Hosts should review Stripe's published Connect pricing for their account's country, as these amounts may change or vary by currency and region.
Where Stripe Tax is enabled on a checkout (see Section 6.10), Stripe charges a separate calculation fee, commonly around 0.5% of the taxed amount, for determining the applicable tax on that charge. This fee is charged by Stripe, is separate from Looma's commission, Stripe's card processing fee, and Stripe's Connect account and payout fees, and applies only where tax is actually calculated for a registered host. Hosts should confirm Stripe's then-current Tax pricing for their Connect country. This fee covers calculation only; it does not include filing or remitting tax on the host's behalf (see Section 6.10).
Looma's intended tax model uses Stripe Tax to calculate applicable sales tax, GST/HST, PST/QST, or VAT based on the host's own tax registrations and the buyer's checkout address, rather than a Looma-maintained table of provincial or regional rates. Under this model, a host adds their own tax registration numbers (for example a GST/HST or QST registration) once they have registered with the relevant tax authority. Stripe calculates and applies tax for that host only in jurisdictions where the host has an active registration on file; if a host has no registration for a jurisdiction, tax is correctly calculated as $0 for that jurisdiction rather than an estimated flat rate. This is how sellers who fall under a small-supplier registration threshold (for example, a seller below the CRA's approximately CA$30,000 small-supplier threshold, or the equivalent UK VAT threshold) are handled: they are not required to add a registration, and checkout charges no tax on their sales until they do.
Looma also provides hosts visibility into their own sales volume against thresholds Stripe monitors, so a host can see when they may be approaching a point where registration is likely required. This visibility does not constitute tax advice, does not determine a host's legal registration obligations, and does not create any obligation on Looma to register a host or verify a host's tax status; the decision and responsibility to register remains the host's.
Hosts remain responsible for remitting and filing any tax collected, or owed, with the appropriate tax authorities. Looma does not remit or file tax to any tax authority on a host's behalf. Some Looma interfaces may show a Looma-configured destination tax rate as an interim measure prior to full rollout of Stripe Tax; that interim rate is not the intended long-term basis for calculating tax and should not be relied upon as such.
Hosts configure their own shipping or delivery settings on their shop arm; fundraiser and charity arms are not taxed or charged shipping under the current pricing model. Tax and shipping, where applicable, are calculated for the arms included in a checkout and included in that checkout's single buyer charge. Looma's commission (Section 6.6) is not applied to tax or shipping amounts. Tax and shipping amounts still form part of the charge on which Stripe's card processing fee, and where applicable the Stripe Tax calculation fee, are calculated. A buyer's checkout address may be collected and passed to Stripe for tax calculation and payment purposes; Looma does not separately store a buyer address book. Looma does not provide tax advice.
New host Connect accounts begin with payouts held pending Looma's business information review. During this period, sales still settle to the host's Connect balance, but bank payouts remain on hold. Once Looma's review is complete and Stripe's identity verification is satisfied, organization hosts move to a standard daily payout schedule. New individual-seller hosts remain on a manual payout schedule for an additional period after business review clears (currently up to 14 days), intended to allow both Looma's review and Stripe's own funds-availability timing to complete before a first bank payout; hosts in this period are shown a "new seller" status. After that period, individual hosts also move to a standard daily schedule. Looma does not offer Instant or Premium payout options for host commerce. The time it takes for charged funds to become available for payout is separately controlled by Stripe and may vary by country. When a payout runs, Stripe's standard payout fee applies, and, in a month a payout is successfully sent, the monthly active-account fee applies (see Section 6.8).
When a host or Looma issues a refund on a commerce order, Looma's commission is retained and is not refunded, even where the merchandise, tax, and/or shipping portions are refunded to the buyer. Stripe's own card processing fee on the original charge is also generally not returned on a refund, consistent with Stripe's standard rules; that cost may be absorbed by the host. Because live checkout resolves to a single host payee, a refund on one checkout affects only that host's charge and does not affect any other host's separate checkout. Partial refunds are supported up to the remaining refundable amount on an order.
Payment disputes and chargebacks follow Stripe's dispute process on the host's connected account for that charge. Because each completed checkout is a single direct charge on a single host's Connect account, a dispute on one host's charge does not affect or claw back funds from any other host's separate checkout. On new host accounts, Stripe's dispute fees are paid from that host's account. Looma does not add an automatic additional fee for a first or isolated dispute. Looma may recover Stripe dispute costs and related losses from a host's sales or by adjusting payouts, and hosts with an elevated dispute rate may be subject to review, restrictions, or additional fees.
An organization or community host may link its Stripe Connect account to another host's when both are owned by the same primary profile. This results in one Stripe account, one identity verification, one bank destination, and shared settlement across the linked hosts. A host may later create its own separate Connect account if it needs its own independent settlement destination. Sharing a Connect account does not by itself allow a multi-host cart to check out together — checkout still requires the selected items to resolve to a single host payee, as described in Section 6.5.
Looma commerce is currently supported for hosts with a Stripe Connect account in Canada (settling in CAD) or the United Kingdom (settling in GBP). The charge currency follows the host's Connect country. Checkout does not support hosts in unsupported Connect countries. Non-domestic cards may increase the Stripe processing fee paid by the host; the price shown to the buyer is not automatically increased as a result. The Connect account and payout fee amounts in Section 6.8 reflect Stripe's published Canadian pricing; UK hosts should confirm Stripe's corresponding UK Connect pricing.
When creating a shop or fundraiser, a host selects a seller type, which determines the verification path and applies for the life of that arm; seller type cannot later be changed to qualify for a lower fee tier.
Before a shop, fundraiser, or charity arm can accept live payments, the host must complete Stripe Connect onboarding, which includes the identity or business verification appropriate to the seller type selected above. By selecting "Create Shop," "Start Fundraiser," "Start Charity Drive," or the equivalent action to activate any commerce arm, a host affirmatively agrees to: (a) Looma's Terms of Use, including the Commerce, Marketplace & Host Fees terms in this Section 6; and (b) Stripe's Connected Account Agreement and related Stripe service terms, which independently govern the host's Stripe Connect account, identity verification, payouts, and Stripe's own fees. Continued use of a commerce arm constitutes ongoing agreement to these terms as they may be updated from time to time (see Section 6.20).
Looma may decline to activate, or may suspend or terminate, a host's commerce arm at its discretion, including where supporting documentation cannot be verified, where Stripe onboarding or verification is not completed or is rejected, or where Looma identifies signs of fraudulent or inauthentic seller activity.
To help protect buyers while individual sellers build a track record, the following apply to new individual-seller hosts until they graduate from these limits:
Refund requests outside of commerce orders are handled on a case-by-case basis. To request a refund, contact billing@looma.social with the transaction details and reason for your request.
You may close your account at any time through your settings. Looma may suspend or terminate your account for violations of our terms or suspected fraud without prior notice.
We reserve the right to modify pricing or billing practices. If changes occur, we will notify affected users in advance through email or in-app notifications.
Looma maintains a strict Zero Tolerance Policy regarding abuse, discrimination, threats, and any form of harmful or illegal behavior on our platform. We are committed to providing a safe and respectful environment for all users.
This includes, but is not limited to:
Violations of this policy will result in immediate account suspension or permanent ban. We cooperate fully with law enforcement when required and report serious infractions as necessary.
If you witness or experience any violations of this policy, report them through the in-app reporting tools or by emailing safety@looma.social. All reports are taken seriously and investigated promptly.
Looma is committed to protecting minors online and upholding the highest standards of child safety. We maintain a strict zero-tolerance policy toward child sexual abuse material (CSAM), exploitation, or any behavior that endangers young users.
We do not permit any content, communication, or activity that exploits or endangers children. Violations will result in immediate removal and reporting to relevant law enforcement or child protection agencies.
Account creation on Looma is restricted to adults aged 18 and older. Onboarding requires adulthood to be declared or verified; if a person indicates an age under 18, account creation does not proceed and no standalone account is created. Minors access Looma only as sub-profiles created and managed by a verified adult. Sub-profiles indicating an age under 13 are not permitted, and any account discovered to have been created by a person under 18 is subject to immediate suspension.
Looma operates a tiered safety model. Features such as direct messaging, calling, and access to certain content categories are restricted based on a user's verified age. Users aged 13 to 15 have the most restricted access. Users aged 16 to 17 have supervised or independent minor access. Full platform features are available only to verified adults aged 18 and over. For a full breakdown of what each tier can access, see Section 9.
We use AI moderation tools, image scanning, and human review to detect and remove harmful or exploitative content. All text content is screened in real time before publication or delivery. Our systems prioritize protection of vulnerable users and flag violations for immediate action.
If you encounter any content or behavior that puts a child at risk, report it using the in-app tools or email safety@looma.social. Our designated child safety contact is childsafety@looma.social. All reports are taken seriously and handled confidentially.
Looma takes its obligations regarding minors seriously under the EU General Data Protection Regulation (GDPR), the Digital Services Act (DSA), applicable US state legislation including Texas SB 2420, and equivalent child protection legislation in other jurisdictions. This section explains how we verify adulthood at account creation, how minors are added as sub-profiles by a verified adult, and how we enforce access restrictions by age tier.
Looma uses a layered verification system to confirm adulthood at the point of account creation. Only adults may create accounts; the methods below are how an adult establishes that status. If a person declares an age under 18 during onboarding, account creation does not proceed. Self-declaration of adulthood alone places the account in Unverified status with read-only access — it is never sufficient for full access, which requires at least one of the independent verification methods below to be completed.
Minors do not undergo these verification methods. A minor exists only as a sub-profile under a verified adult's account, and the sub-profile's age tier is set and controlled by that adult.
Operating-System Age Signal (Primary). Where available, Looma reads age data from the user's Apple App Store or Google Play account. These platform signals are treated as the highest-confidence verification source and are the primary method used wherever they are available.
Credit Card Validation. Where OS signals are unavailable, adults may verify through a Stripe-processed payment-method check. Looma places a small refundable authorization hold (CA$0.50) to confirm the user controls a working adult payment method. The hold is never captured — it is authorized and released immediately, so no charge is ever made. Looma stores only the resulting verification status; card details are processed entirely by Stripe and are never stored by Looma.
QR Proximity Vouching. Adults without a card may be verified through in-person community vouching. The user generates a one-time QR code protected by screen security. A verified adult scans it in person and completes a structured declaration of their relationship to the user. One vouch from an identity-verified user, or three vouches from card-verified users, grants full verification. Users verified through vouching cannot themselves vouch for others.
Identity Verification. Users may complete identity verification through Looma's verification provider for the highest-trust pathway. Looma stores only the resulting verification status. Document data and biometric data are processed by the verification provider and are never stored by Looma.
Where no verification method can be completed, for any reason on any platform or in any region, the user is placed in Unverified status. Unverified accounts may browse public feeds in read-only mode but cannot follow, message, create content, participate in communities, or access governance functions. This is the default fail-safe state. Signal unavailability never results in elevated access.
The tiers below apply both to adult account holders and to the minor sub-profiles a verified adult creates. A profile's tier is determined by verified or adult-assigned age. Access to features on Looma is governed by the following age tiers:
Minors do not register on Looma. A minor is present only as a sub-profile created by a verified adult under that adult's own account. This means the responsible adult is identified and verified before any minor profile exists, and parental involvement is built into the architecture rather than collected through a separate consent step.
The verified adult who creates a sub-profile is responsible for the accuracy of the age tier assigned to it and for the minor's use of the platform. Profile switching is protected by a PIN set by the adult, preventing a minor from reaching adult-tier content or other profiles. The adult retains full control of the sub-profile at all times and may modify or remove it.
A parent or guardian may withdraw a minor's access at any time by removing the sub-profile or by contacting privacy@looma.social. Upon removal, the sub-profile is disabled and the minor's personal data is queued for deletion in accordance with our data retention policy.
Looma records the tier assignment, verification source, and verification status for each account. Raw verification data is never stored. The trust level applied to each source is as follows:
Looma periodically re-checks age signals from the device platform. If a re-check returns a result inconsistent with the user's stored age tier, the account may be flagged for review and access may be temporarily restricted pending resolution.
Verification is treated as an ongoing process, not a one-time event. Every profile, conversation, and community member list includes a dedicated "Report as Minor" option, separate from content reports. Any user may flag an account they believe belongs to someone under 18.
When an account is flagged, it is immediately downgraded to Unverified status and the account holder receives a re-verification prompt within 24 hours. Successful re-verification restores access. Failure to re-verify within 7 days results in account closure or routing to the parent sub-profile pathway. Reports are handled confidentially and the reporting user's identity is not disclosed to the reported party.
Looma enforces mandatory usage limits and forced break intervals for all minor users. These limits are applied automatically based on the user's age tier and cannot be disabled by the user. The limits are designed to comply with emerging regulatory requirements around addictive design and screen time for minors.
For any questions regarding parental consent, age verification, or the rights of minors on Looma, please contact us at privacy@looma.social or our designated child safety contact at childsafety@looma.social.
Looma is built on authentic human connection. To protect the integrity and trust of our community, the posting or sharing of AI-generated content is strictly prohibited across all areas of the platform. This policy applies to all users, all account types, and all content formats.
The following types of AI-generated content are explicitly banned on Looma:
Looma's mission is rooted in real relationships, between friends, within communities, and between donors and people in need through Looma Gives. AI-generated content undermines the authenticity that makes those relationships meaningful. It erodes trust, distorts community dynamics, and creates an uneven experience where synthetic content competes with genuine human expression. This policy exists to keep Looma a space where every voice is real.
Looma uses a combination of automated detection, community reporting, and human moderation to identify AI-generated content. Enforcement actions are applied based on the severity and frequency of violations:
Looma reserves the right to escalate cases involving AI-generated content that violates applicable law, including laws governing non-consensual intimate imagery, defamation, or fraud, to relevant law enforcement or regulatory authorities.
The limited use of AI tools for personal productivity, such as spell-checking, grammar correction, or translation, is not prohibited, provided the final content genuinely reflects your own ideas and voice. If you use AI assistance to draft content that you then substantially rewrite and personalize, that use falls outside this policy's prohibition. However, content that is primarily AI-generated remains prohibited regardless of how it is framed or disclosed.
If you share content that incorporates AI tools in a transparent, clearly disclosed, and non-deceptive way, for example, a post explicitly discussing your use of an AI tool as the subject of the post, Looma may use discretion in determining whether such content is consistent with the spirit of this policy.
If you encounter content you believe has been generated by AI in violation of this policy, use the in-app report function on the relevant post or profile and select "Inauthentic or AI-generated content." You may also report violations directly by emailing safety@looma.social with a link to the content and a brief description of your concern. All reports are reviewed by our moderation team.